Responsible gambling

We want you to enjoy playing while staying safe and in control. This page explains practical steps, tools and support options to help you manage play in a calm, informed way. If anything here feels urgent or unsafe, please contact local emergency services or a health professional immediately.

Understanding Responsible Gambling

Responsible gambling means making choices that keep play fun and within your own limits. It’s about planning your spend, recognising when play stops being enjoyable, and having clear actions to step back when needed. Everyone’s situation is different — these suggestions are here to help you find what works for you.

Recognizing Warning Signs

It can be hard to notice changes in your own behaviour. Here are common signs that play may be becoming risky:

Spending more time or money than you planned
Chasing losses or increasing stakes to recover money
Neglecting work, family, or other responsibilities
Feeling anxious, restless or angry about gambling
Borrowing money, selling possessions, or hiding activity
Using gambling to escape difficult feelings or stress

Practical Strategies to Stay in Control

Small, concrete changes can make a big difference. Try one or more of these approaches:

Set a fixed gambling budget and treat it as entertainment money — not a way to earn income.
Decide in advance how long you will play and use alarms or calendars to stick to that time.
Never gamble with money needed for essentials (rent, bills, groceries).
Avoid alcohol or other substances while gambling — they can affect decisions.
Keep a short record of wins, losses and time spent to maintain perspective.
Take regular breaks and plan non-gambling activities that you enjoy.
Limit stored payment methods or use pre-paid options that cap spend.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We support options that help you control behaviour. The following tools are available or can be requested; availability may vary and additional verification may be required before changes take effect.

Self-assessment — a short checklist to reflect on patterns and risks.
Self-exclusion — temporary or permanent account exclusion if you need a complete break. To enact self-exclusion you may need to request it through account settings or contact support; allow time for processing and confirmation.
Time-outs — short cooling-off periods you can activate when you want a brief pause.
Deposit and spend controls — where offered, these let you cap daily, weekly or monthly deposits; if not visible in your account we can advise on alternatives.
Reality checks and session reminders — prompts to help you monitor time spent.

If a tool you expect is not available, please contact support to discuss manual solutions or to request a specific measure.

How to Take a Break or Self-Exclude

Taking a planned break can be one of the most effective ways to regain perspective. If you decide to step away:

Use the account tools (time-out or self-exclusion) if available; choose the length that suits you.
If you cannot locate the option, contact customer support and state that you want to self-exclude or take a time-out. Ask for written confirmation of the action and its duration.
Be prepared to provide ID verification for account closure or permanent exclusion requests.
Review any pending withdrawals, balances or wagering conditions so you understand how funds will be handled.
If you find the operator’s self-exclusion process slow or difficult, seek support from local health services or gambling support providers in your area.

Links to Support Organizations

If gambling is creating stress or causing harm, reaching out for professional support can help. Look for local and provincial services, national helplines, or health professionals experienced in problem gambling. Typical support options include:

Helplines and phone counselling for immediate, confidential support.
One-to-one counselling or therapy (in-person or online).
Peer-support groups and community programmes.
Financial counselling for budgeting and debt management.

Search for your nearest problem gambling service or ask a healthcare provider for guidance. If you are worried about immediate safety, contact emergency services right away.

Differences from Canadian standards

Responsible-gambling protections can differ across jurisdictions. If you are in Canada, provincial standards commonly include features such as deposit limits, reality checks, and robust self-exclusion handling. If any tools you expect are not present in your account, consider these steps:

Contact support to request available tools or ask about manual options.
Use banking controls and third-party blocking tools to limit access.
Prefer services regulated by your province if you wish to rely on local consumer protections.
Reach out to provincial health or gambling-support services for additional protection and independent advocacy.

Getting Immediate Help

If you feel you are losing control, act now. Practical immediate steps include:

Stop gambling and close the browser or app for a cooling-off period.
Remove saved cards and payment methods, and consider asking your bank for temporary card blocks or transaction controls.
Contact a trusted friend or family member for support and accountability.
Reach out to a helpline or healthcare professional for confidential advice.

Contacting Our Support Team

We are here to help with account controls, self-exclusion requests and signposting to support. Our team aims to respond promptly via live chat and email. For formal complaints or complex requests, please allow reasonable time for verification and a full response.

If you feel your self-exclusion or support request has not been handled promptly, please raise this with our support team so we can review and assist. For additional protection, combine our tools with independent, local support services.

Taking control is a positive step — whether it’s setting a small limit today, asking for a temporary time-out, or reaching out for professional help. You don’t have to manage this alone, and there are practical, confidential options to support you.