Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect when you visit or create an account, why we collect it, how we use and protect it, and the choices and rights you have in relation to your personal data. Please read it carefully. If you have questions or want to exercise your rights, contact us via email.

Information we collect

We collect information you provide directly to us and information collected automatically when you use our site or services.

Account and identity data: name, date of birth, contact details, username and other details you provide when you register and maintain your account.
Verification data: information and documents you provide to verify identity and residency when required for account management and compliance.
Communications: messages, emails, and other communications between you and our support team.
Technical and usage data: IP address, browser and device information, pages and features you use, and other diagnostic data collected automatically via cookies and similar technologies.
Preference data: language and communication preferences, settings and opt-ins you choose within your account.

How we use your information

To create and manage your account and provide the services you request.
To verify your identity and eligibility to use our services when necessary.
To communicate with you about your account, requests, and important updates.
To improve and personalise your experience, including remembering preferences and providing relevant content.
To detect, prevent and investigate fraud, abuse, security incidents and other misuse of our services.
To meet legal and regulatory obligations and respond to lawful requests from authorities.
To analyse and improve the performance, features and usability of our site.

Legal bases for processing (GDPR)

When we process personal data for people in jurisdictions covered by the GDPR, we rely on one or more of the following legal bases:

Contractual necessity: processing necessary to perform and administer your account and provide services you request.
Legal obligation: processing required to comply with applicable laws and regulatory obligations.
Legitimate interests: processing for our legitimate business purposes such as improving services, fraud prevention and security, balanced against your privacy rights.
Consent: where required, we will ask for your consent for certain processing activities such as marketing communications or non-essential cookies. You may withdraw consent at any time.

Cookies and similar technologies

We use cookies and similar tracking technologies to operate our site and enhance your experience. These technologies help us remember your settings, understand how you use the site, and support essential functions.

Essential cookies are required for basic site operation.
Performance and analytics cookies help us understand site usage and improve performance.
Preference cookies allow us to remember choices such as language settings.

You can manage or block non-essential cookies through your browser settings or by adjusting any cookie preference controls we provide. Blocking certain cookies may affect site functionality.

Data sharing and disclosure

We may share personal information in limited circumstances:

With service providers and partners who perform services on our behalf, such as technology and analytics providers, hosting providers, and customer support services, under contracts that require them to protect your data.
When required by law, court order, or governmental request, or to comply with regulatory obligations.
To prevent, detect or investigate fraud, security incidents, or other illegal activities.
In connection with a corporate transaction such as a sale, merger, reorganisation or transfer of assets; any acquiring party will be required to honour the terms of this policy for data they receive.

We do not sell your personal information.

International transfers

Your personal data may be processed in countries outside your own. Where data is transferred internationally, we take steps to ensure appropriate safeguards are in place such as contractual protections and other measures required by applicable law to protect your information.

Data retention

We retain personal data only as long as necessary for the purposes described in this policy, to meet legal or regulatory requirements, to resolve disputes, and to enforce our agreements. When personal data is no longer required, we delete or anonymise it in a secure manner.

Your rights

Depending on your jurisdiction, you may have rights regarding your personal data. These commonly include:

The right to access and receive a copy of your personal data.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data where there is no lawful reason to retain it.
The right to restrict or object to certain processing, including direct marketing.
The right to data portability where applicable.
The right to withdraw consent to processing that was based on consent.
The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, contact us. We will respond to verified requests in accordance with applicable law. We may ask for information to confirm your identity before fulfilling a request.

Security

We implement technical and organisational measures designed to protect personal data from loss, misuse and unauthorised access. These measures are continually reviewed and updated in line with industry practices. While we strive to protect your information, no system can be completely secure. If we become aware of a data breach that poses a risk to your rights, we will follow applicable notification rules.

Children’s privacy

Our services are not intended for children. We do not knowingly collect personal information from persons under the minimum legal age in their jurisdiction. If we learn that we have collected personal data from a child in violation of applicable law, we will take steps to delete that information promptly.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the revised policy and indicating the date it was last updated. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or wish to exercise your data-protection rights, please contact us via email.